Return Policy
Return Policy
If for any reason you are not satisfied with the order you received, we kindly ask you to contact us. At Harrington-London, our goal is to ensure that our customers are 100% satisfied with the products they purchased from our suppliers. If you are not satisfied, do not hesitate to contact us so our team can assist you immediately. Please note that return shipping costs, both domestic and international, cannot be reimbursed.
How can you return (part of) your order?
If you decide to return products to us within the 30-day reflection period, we will refund the full order amount within five working days after receiving the returned product. However, please note that return shipping costs cannot be reimbursed.
Follow these steps to return your product(s):
• Send an email to InfoHarringtonLondon@gmail.com stating that you wish to return your order or part of it.
• Wait for a response from our customer service to confirm whether we can accept your return.
• If your return is accepted, we kindly ask you to carefully and securely pack the product, preferably in the original packaging.
• Send the package to the return address provided by our customer service.
• Inform our customer service of the Track & Trace code.
• Once the package is received and checked, we will refund the order amount for the returned products via the original payment method.
Unfortunately, the following products cannot be returned:
• Sealed products where the seal has been broken.
• Products made to the consumer's specifications.
• Products of a personal nature.
• Products that cannot be returned due to their nature.
• Due to COVID-19 hygiene measures, products in the "Beauty," "Kids & Baby," and "Sport" categories cannot be returned.
Return address:
The return address we use comes from our supplier. Returns must first be emailed to InfoHarringtonLondon@gmail.com to receive a return form.
Cancellation of placed orders
Unfortunately, it is not possible to cancel your order. Our orders are processed directly in the system, making cancellation no longer possible.
Damaged products upon receipt
We’re sorry! It may happen that your product was damaged during transport. If you received a damaged or incorrect product, please contact us within 30 days of receipt. After this period, returns can no longer be accepted.
To resolve the issue as quickly as possible, please email us a photo clearly showing the damaged part of the item. The best photos show the damaged part on a flat surface, with the label and the damage clearly visible. We use this information to assist you with your order and to prevent such errors in the future.
For damaged products, we offer a one-time replacement package and unfortunately cannot issue a refund. If the product is again damaged upon second delivery, we will refund the full purchase amount.
For questions regarding damaged products upon receipt, please contact us at InfoHarringtonLondon@gmail.com
Manufacturing defects or faults after use
That’s unfortunate! It may happen that a manufacturing defect occurs over time, resulting in a defect. In other words, the part is broken and no longer meets the manufacturer’s standards. Note: wear parts are excluded from manufacturing defects or faults. Wear parts include:
• Drive belts
• Batteries
• Brake pads and discs, brake linings, brake drums
• Chains, lights, sprockets, tires, and tubes
• Moving parts in the broadest sense of the word
For questions regarding manufacturing defects or faults after use, please contact us at InfoHarringtonLondon@gmail.com
Delivery of incorrect products
We do our best to process all orders correctly. However, sometimes an error may occur and we accidentally deliver the wrong product. We will of course resolve this for you and send the correct order free of charge.
For questions regarding incorrect product delivery, please contact us at InfoHarringtonLondon@gmail.com
Delivery in case of absence or to a post office
If a package is delivered to your door or dropped off at a post office, the costs are covered by Harrington-London. If the package is not accepted or not picked up from the post office, it will automatically be returned to the supplier. In that case, we reserve the right to deduct 100% of the order value from the refund amount.
Product damaged?
That’s unfortunate! We’re sorry your product was damaged during transport. We are happy to send a free replacement once, but unfortunately we cannot issue a refund. If the product is again defective upon second delivery, we will refund the full purchase amount.
Lost package?
If a package is lost or not delivered for logistical reasons, we will always send a new package first before applying our refund and return policy.
Import duties
In certain cases, customs may inspect your package upon delivery. Unfortunately, we have no control over the changes in legislation that have been in effect since July 1, 2021. In some cases, customs may charge a small amount of import duties. However, we want to reassure you that in 99% of cases these costs do not apply. If customs fees do occur, please contact us.